1.1 By using FeedyGo Online Venture's food delivery application FeedyGo, customers agree to the terms and conditions outlined herein.
1.2 Customers must provide accurate delivery information, including address and contact details, to ensure successful order fulfilment.
2.1 Customers will receive an order confirmation with details such as items ordered, total cost, and estimated delivery time.
2.2 Requests for order modifications or cancellations can be made before the restaurant begins preparing the order.
2.3 The App will provide information on the cancellation policy of each restaurant.
3.1 Payments can be made through the App using various payment methods.
3.2 The total cost includes the price of items, applicable taxes, delivery fees, and any other charges specified.
3.3 Refunds, if applicable, will be processed in accordance with the refund policy outlined below.
4.1 Refunds may be issued for the following reasons:
4.2 Refund requests should be submitted through the App, providing relevant details and supporting documentation.
4.3 Refunds will be processed in accordance with the payment method used for the original transaction.
5.1 The estimated delivery time is provided for guidance and may be subject to change.
5.2 Delays may occur due to unforeseen circumstances, and customers will be updated accordingly.
5.3 If a customer is unreachable at the provided address, the driver will attempt to contact the customer, and the order may be cancelled if contact is not established.
6.1 The participating restaurants are responsible for the quantity and quality of the food.
6.2 Customers experiencing issues with food quantity or quality should contact the restaurant directly.
6.3 The App encourages customers to provide feedback through the App's review and rating system.
7.1 Customers experiencing issues or having inquiries can contact the App's customer support through the designated channels.
7.2 The customer support team will strive to address concerns promptly and efficiently.
8.1 Customers are responsible for maintaining the security of their account and password.
8.2 Report any unauthorised use of the account to the App's customer support immediately.
9.1 The App reserves the right to terminate or suspend customer accounts for any violation of these terms or for any reason deemed necessary by the App.
10.1 The App may modify these terms at any time.
10.2 Changes will be effective upon posting on the App, and continued use constitutes acceptance of the modified terms.
By using the App, customers acknowledge understanding and acceptance of the responsibilities outlined herein.